By Andy Hayes, President
Want a higher preforming team? My suggestion is to ask more questions and give fewer answers. I’ve learned over the 35+ years I’ve worked with staff teams the best way to develop people that can think for themselves, problem solve and move the organization forward is to help them develop their own leadership skills. This doesn’t happen when you simply tell them how to solve a challenge.
Growing up in Scouting, my first taste of this is what Scouting calls “a guided discovery”. It’s pretty simple really: when the young scouts are faced with a challenge, their first inclination is to go to the leader and ask how to solve it. Of course, the leaders know that if they just tell them the answer the young scout learns nothing and will continue to keep coming back for “the easy way out.” The leader will actually allow the young scout to make a mistake (as long as no one is hurt!) and then, through appropriate questions, helps them learn from that mistake.
Leadership in this context is about figuring things out, finding solutions and moving forward. To teach this, the leader responds with questions rather than answers. Such questions are intended
to help the person asking to think through where they could/would/should find the answer and who they could get to help.
In the workplace, we all want teammates that can think for themselves, solve challenges and figure out how to accomplish sometimes difficult tasks. By asking more questions and giving fewer answers we are helping them learn how to figure it out AND building their confidence to take on bigger challenges.
When approached with a “how do I solve this?” sort of request, nine times out of ten my first question is “what are my options?” Depending on their answer, my next line of questioning either helps them weigh the pros and cons of the options they have already developed, or helps them figure out where to look to develop some options.
Does it work all the time? Of course not, but with patience (on the part of the leader), this approach will create team members that are leaders, not simply followers. And after-all, that’s what we need to move our organizations and personnel forward.
Share your tips on this subject; I’d love to hear your thoughts. Email me at firstname.lastname@example.org